Returns & Exchanges

At soundcore UK, we offer a 30-day money-back guarantee for any reason, ensuring you have the best possible experience with our premium audio products. If you are not completely satisfied with your purchase, we provide a straightforward process for returns and full refunds.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via the help portal or email with your order number and the reason for the return.

• 2.
  Receive Authorization

  Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label for eligible items.

• 3.
  Pack and Ship

  Securely pack the device in its original packaging including all accessories and cables, attach the shipping label, and drop it off at the designated courier.

• 4.
  Refund Processing

  After our warehouse inspects the returned unit, your refund will be processed back to your original payment method within 7-10 business days.